零售管理四级证书WWR40102

课程核心模块

WRR02B-管理销售和服务执行
-监管，保持和改善销售和服务执行
-执行市场调查，在组织文化和政策指引下，开发新市场，销售产品和服务
WRRPM1B-执行人力资源政策
-计划和管理人力资源
-安置员工层级
-监管员工表现
-发现和降低劳资关系问题
-开发和执行培训计划
WRRPL1B-管理财物资源
-开发和执行财务监管体系
-控制费用和预算
-维护门店财务系统
WRRO1B-领导和管理员工
-管理门店的商业运行和计划
-管理门店的广告和推广
-管理门店的价格政策和管家
WRRO3B-提供一个安全的工作环境
-开发和执行有关职业健康和安全的政策和程序
-咨询员工以评估和控制风险
-建立和维护数据系统
-评估政策和程序

Certificate IV in Retail Management WWR 40102

Core units of the course include:

WRR02B – Manage Sales and Service Delivery
- Monitor, maintain and improve sales and service delivery
- Undertake market research, development of new markets and marketing
Products and services within the culture of the organisation’s policies
WRRPM1B – Administer Human Resources Policies
- Plan and manage human resources
- Implement staffing levels
- Monitor staff performance
- Identify and minimise potential industrial relations problems
- Develop and implement training plans
WRRPL1B – Manage Financial Resources
- Develop and implement financial control systems
- Control costs and budgets
- Maintain store accounting systems
- Develop and negotiate budget allocations
WRRO1B – Lead and Manage People
- Manage store merchandising and planning
- Manage advertising and promotions
- Manage store pricing policies and housekeeping
WRRO3B – Provide a Safe Working Environment
- Develop and implement policies and procedures relating to Occupational Health and Safety issues
- Consult with staff on assessing and controlling risks
- Establish and maintain record systems
- Evaluate policies and procedures